ESTELLE PARKIN wanted to learn more about computers, as well as sharpen up her existing customer service skills while developing new ones. Joining the Freeserve technical support group in August 2000 gave her the chance to do exactly that. She's now a Customer Service Advisor.

'The sheer size of the Dixons Group was quite daunting at first, but the opportunities on offer with such a prestigious organisation are second to none. The business does everything it can to make sure you're happy - we even received a red rose on Valentines Day and an egg each at Easter. In my time here so far I've had plenty of contact with new people and plenty of chances to promote the company - including handing out Freeserve CDs and signing up customers at the Silverstone racing circuit. I've tested and recruited people over the phone, and starred in a corporate video too, which was a good laugh. My main duties now include answering calls and responding to emails from Freeserve customers who have technical enquiries. It's a role that calls for patience, a sense of humour and the desire to do well. Would I recommend the Dixons Group to others? Yes, I do regularly. Working conditions are good, and they really care about their people here.'

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